Contact Us Policy

1. Introduction

Muuka values open communication with our customers, partners, and community. This policy explains how we handle inquiries, feedback, and other forms of communication sent to us through our website, email, social media, and other official channels.

2. How to Contact Us

You can reach Muuka through the following channels:

1. Website Contact Form: https://muuka.my/contact/

2. Email: hello@muuka.my

3. WhatsApp: +60 13-284 6993

4. Social Media: Direct messaging on our official pages (Facebook, Instagram, TikTok)

3. Information We Collect

When you contact us, we may collect:

Personal Details: Name, email address, phone number, or other contact information you voluntarily provide.

Message Content: Any additional details or inquiries you share, such as order information or product questions.

Technical Data: If you use our website contact form, we may log non-identifiable technical data (e.g., IP address or browser type) to help improve site security and functionality.

4. How We Use Your Information

Customer Support: To address inquiries, fulfill requests, or provide product/service information.

Order Assistance: To track and update you on order status, shipping details, or returns.

Quality Assurance: We may review messages for training and quality control purposes, ensuring we continually improve our customer support experience.

5. Response Time

Standard Inquiries: We aim to respond to messages within 1–2 business days. Response times may be longer during peak seasons or public holidays.

Urgent Matters: For time-sensitive issues (e.g., order changes, cancellations), please highlight urgency in your message or call our hotline (if available) to expedite support.

6. Data Protection & Privacy

Secure Storage: Muuka takes reasonable steps to secure the information we collect from unauthorized access, alteration, or disclosure.

Limited Access: Only authorized Muuka personnel can access your information, and solely for the purpose of supporting or addressing your inquiry.

Privacy Compliance: We handle personal data in accordance with applicable data protection laws and our Privacy Policy. We do not sell or share customer data with third parties without consent, except where required by law.

7. Third-Party Tools & Platforms

If you contact us via social media, email providers, or messaging apps (e.g., WhatsApp), your data may also be subject to those platforms’ privacy policies. We encourage you to review their terms and settings to understand how your information may be processed.

8. Resolving Disputes & Escalations

Further Assistance: If you feel your concern hasn’t been fully addressed, you may request to escalate your inquiry to a manager or relevant department.

External Resolution: Should any dispute remain unresolved, you may pursue applicable dispute resolution methods or contact relevant consumer protection authorities.

9. Updates to This Policy

We reserve the right to update or modify this Contact Us Policy at any time. Changes will be posted on our website with an updated revision date. By continuing to contact us after updates are posted, you agree to the revised policy.

10. Contact Information

For questions about this policy or any other inquiries:
– Email: hello@muuka.my
– WhatsApp: +60 13-284 6993
– Address: B-02-10 Emhub, Kota Damansara, 47810 Petaling Jaya, Selangor, Malaysia

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Disclaimer: This policy is a guide for how Muuka handles communications. We recommend consulting with legal professionals to ensure compliance with local laws and regulations in your jurisdiction.