Muuka is a lifestyle brand and holistic face care company dedicated to healing adult acne—gently and intentionally.

Rooted in hydration, emotional calm, and skin barrier science, every Muuka product is crafted to restore balance, clarity, and confidence—without the harshness.

We exist to support women navigating stress, hormonal shifts, and skin fatigue—offering simplicity, care, and peace of mind in every step of their skincare journey.

We source our materials and produce our items both locally in Malaysia and in select international facilities, ensuring that every product meets our high quality and safety standards.

• Website: You can shop directly at [Muuka’s official website](https://muuka.my). Simply browse our products, add them to your cart, and follow the checkout process.
  
  

• Customer Support: If you need assistance, you can reach out to our team via WhatsApp or email for step-by-step guidance.

We accept a variety of secure payment methods, including:

• Credit Cards (Visa, MasterCard)

• Debit Cards

• Online Banking (FPX)

• E-Wallets (e.g., Touch ’n Go, Boost)

For any payment-related issues, please contact our customer support team.

Not yet—but soon. We’re currently working on making Muuka available internationally. Our goal is to bring holistic face care to more women around the world. Stay tuned—international shipping will be available in the near future!

• Malaysia: Typically, 2–5 business days for Peninsular Malaysia; 3–7 business days for Sabah and Sarawak.
  
  

• International: Depending on the destination, delivery may take anywhere from 7–14 business days. Delays can occur during peak seasons or in remote areas. You’ll receive a tracking number once your order has been shipped.

Absolutely. After your order is dispatched, an automated email or message with your tracking information will be sent to you. You can use this number on the courier’s website to monitor your shipment.

We strive for 100% customer satisfaction. If you receive a damaged or incorrect product, you can request a return or exchange within 3 days of receiving your order. Please note:

• Products must be unused and in their original packaging.

• Contact customer support with your order number and photos to initiate the return process.

If you need to modify or cancel your order, contact our customer support team as soon as possible. We’ll do our best to accommodate changes if your order hasn’t been shipped. If it has already been dispatched, you may need to follow our returns procedure.

Many Muuka products are designed to cater to a variety of lifestyle and wellness needs—including those looking for vegan, halal, fragrance-free, and sensitive-skin-friendly formulations. We clearly list all ingredients, certifications, and usage instructions on each product page. If you have concerns about allergies, sensitivities, or dietary restrictions, we recommend consulting with your healthcare professional before purchasing.

Yes! At Muuka, we emphasize sustainability in our packaging and sourcing practices. We continually explore eco-friendly materials, limit plastic use whenever possible, and collaborate with partners who share our environmental values.

Our dedicated support team is here to help. You can reach us through:

• Email: hello@muuka.my

• WhatsApp: +6013-284 6993

• Social Media: Send us a direct message on Facebook or Instagram.

We occasionally run seasonal sales, bundle deals, and special promotions exclusively for Muuka website membership access and email newsletter subscribers. Sign up now to stay updated on our latest offers.

We welcome collaborations and wholesale inquiries. If you’re interested in becoming a Muuka distributor or brand partner, please get in touch at hello@muuka.my.