At Muuka, we strive to ensure a smooth and efficient delivery for every order. Below you’ll find our guidelines on shipping, transit times, and related matters.

1. Order Processing Time – Order Confirmation & Processing: Orders placed on weekdays (excluding public holidays) are processed within 1–2 business days once payment is confirmed. – Peak Seasons & Holidays: During festive or promotional periods, order processing may take slightly longer. We appreciate your patience during high-demand times.

2. Shipping Destinations – Domestic (Malaysia): We ship throughout Peninsular Malaysia, Sabah, and Sarawak. – International: We currently offer international shipping to select countries. Enter your destination at checkout to confirm availability and obtain a shipping quote. For inquiries on specific regions or bulk orders, please contact our support team.

3. Estimated Delivery Times – Peninsular Malaysia: 2–5 business days after dispatch – Sabah & Sarawak: 3–7 business days after dispatch – International: 7–14 business days (varies by destination and customs)

Please note: These estimates do not account for possible delays due to customs, weather, or unforeseen circumstances.

4. Shipping Fees – Flat Rates or Free Shipping: We may offer free shipping within Malaysia for orders exceeding a certain amount (e.g., RMX). Otherwise, a flat or tiered shipping fee will apply. – International Shipping Costs: Calculated based on the destination, total weight, and size of your order. The exact amount will be shown at checkout before you confirm your purchase.

5. Tracking Your Order – Once your order is dispatched, we will send you a tracking link or reference number via email or SMS. You can use this link to monitor your shipment’s status directly on the courier’s website.

6. Custom Duties & Taxes (International Orders) – Import Fees: Orders shipped outside Malaysia may be subject to import duties, taxes, or brokerage fees. These charges are determined by local customs and must be paid by the recipient. – Delays: Customs inspections or clearance processes can occasionally delay deliveries. We recommend checking with your local authorities to understand potential fees and timelines.

7. Missing or Delayed Shipments – If your order has exceeded the estimated delivery time and you have not received any updates, please contact us with your order details. We will work with the courier service to resolve any shipping issues promptly.

8. Incorrect Address or Failed Deliveries – Address Accuracy: Please ensure you provide an accurate, complete shipping address. If a package is returned to us due to an incorrect or incomplete address, additional shipping fees may apply to resend the order. – Failed Delivery Attempts: Couriers typically attempt delivery multiple times. Should an order be returned after repeated failed attempts, we may contact you to arrange redelivery or a refund (minus any shipping costs).

9. Contact Us Our support team is here to assist with any shipping – related questions or concerns. Feel free to reach out: – Email: [support@muuka.my](mailto:support@muuka.my) – WhatsApp: [+60 XXX-XXXXXXX]

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Note: This policy serves as a general guide. Muuka reserves the right to update or modify the Shipping Policy at any time without prior notice. For the most up-to-date information, please refer to our official website or contact our customer support directly.